Privacy Policy

If you create or administer an Interactic workspace, Pixel38 is the controller of your account data, such as your name, email, login, and workspace membership.

For messages, knowledge content, and customer records that your organization handles in Interactic, your organization decides why that data is processed. Pixel38 processes it on the organization’s instructions in order to provide the service. People who message your agents should read your organization’s own notice. This policy still describes how we protect that data.

Depending on how the workspace is used, Interactic processes:

• Account and workspace data: name, email address, a hash of your password, organization name, role, and optional security settings such as two-factor authentication.
• Content you add: agent instructions, workflows, settings, and knowledge-base files.
• Conversations: messages and files sent or received on channels you connect, such as web chat, WhatsApp, and Instagram, including images, audio, video, and documents.
• Channel and integration data: tokens and settings needed to connect WhatsApp, Instagram, other Meta products, and tools you enable, such as a store. These are used only to operate the connection you turned on.
• Technical data: IP address, browser type, logs, and security events. Web chat may store a privacy-safe session fingerprint to tell one visitor session from another. That fingerprint is not used for advertising.
• Usage data: conversation volume, AI usage, and analytics shown inside the workspace.

We use this information to create and secure accounts, run the agents and inbox you configure, deliver and store messages, generate replies with the AI provider selected for an agent, hand conversations to your team, show analytics, send service email such as invitations and password resets, bill for the plan you choose, prevent abuse, and meet legal duties.

To generate a reply, relevant message text and knowledge you have provided may be sent to the AI model provider configured for that agent. We do not sell conversation content, and we do not use it to train a foundation model of our own. The provider processes the content to return the result the service requested. You are responsible for the instructions you give an agent and for not uploading content you are not allowed to use.

When you connect WhatsApp, Instagram, or another Meta product, message content and related account identifiers are exchanged with Meta so the channel can work. Meta processes that data under its own policies. You must follow Meta’s, WhatsApp’s, and Instagram’s terms, and you must give your own customers any notice those platforms and the law require. Disconnecting a channel stops new collection through that channel.

Interactic uses cookies that the product needs in order to run. A session cookie keeps you signed in. A locale cookie remembers your language. We do not use third-party advertising cookies on interactic.app. If you block cookies in your browser, sign-in and language preference may not work.

We do not sell personal information. We share data with providers that host the platform, send email, or supply infrastructure; with the AI provider selected for an agent; with channel platforms you connect, including Meta; and with other integrations you enable. We may also share information if the law requires it, or to protect the service, our customers, and the public. If the business is transferred, customer data would move subject to this policy.

The service is hosted for production use, and providers may process data in countries other than yours. Where the law requires it, we use appropriate safeguards for those transfers, such as contracts with our providers.

We keep account and conversation data for as long as the workspace needs it to use the service, and then for a limited time for backups, security, disputes, and legal duties. You can delete conversations and knowledge content in the product. When a workspace is closed, or you ask us to delete it, we delete or de-identify personal data unless we must keep a record. Backups expire on their normal cycle. Disconnecting a channel removes the need to keep that channel’s tokens.

We protect data with encryption in transit, access controls, separation between organizations, and operational safeguards. No method of storage or transmission is completely secure.

Depending on where you live, you may have the right to access, correct, delete, or export personal data, to object to or restrict certain processing, and to complain to a supervisory authority. Workspace administrators can do much of this in the product. Email privacy@interactic.app and we will respond.

If you are messaging a business that uses Interactic, contact that business first. They control the conversation. We will help them when they ask us to.

Interactic is a service for businesses. It is not directed at children under 16, and we do not knowingly create accounts for them.

We will update the date on this page when we change this policy. If a change materially affects how we use account data, we will give notice in the product or by email.

Privacy questions: privacy@interactic.app. Website: https://interactic.app. Operator: Pixel38, https://pixel38.com.